Política de reembolso

Return Policy

We offer a 30-day return policy, giving you 30 days after receiving your item to initiate a return.

To qualify for a return, your item must be in the condition you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

To start a return, please contact us at beatrizantoniofranck@gmail.com. Returns should be sent to the following address: 20 RUE LEON JOST, 75017 PARIS.

Once your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without a prior request will not be accepted.

For any questions regarding returns, contact us at beatrizantoniofranck@gmail.com.

Damages and Issues  
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can resolve the issue.

Exceptions / Non-returnable Items 
Unfortunately, returns on sale items or gift cards are not accepted.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, as long as your item is in its original condition and packaging. A receipt or proof of purchase is required.

Refunds  
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at beatrizantoniofranck@gmail.com.